The design process can help break habits.

How do you break a habit? By thinking critically about what you are doing. The design process can help one see all sides of a problem. It can also help people see that there are other ways of doing things.

This quote from Presence defines what is at stake:

As long as our thinking is governed by habit—notably by industrial, “machine age” concepts such as control, predictability, standardization, and “faster is better”—we will continue to re-create institutions as they have been, despite their disharmony with the larger world, and the need of all systems to evolve.

— Peter Senge, C. Otto Scharfer, Joseph Jaworski, Betty Sue Flowers in Presence
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