Compete or collaborate

network of people

From Walter Kiechel’s The Lords of Strategy: “Once you start from the idea that the unit of competitive advantage is not necessarily the corporation, as conventionally defined … it’s like in biology, going from thinking of competition among animals to thinking of competition among genes. The generation of strategic thinking we’re now entering challenges the earlier ontological assumptions. It says that … Read More

Words carry meaning

scrabble

Every interaction with a customer–a text, email, call, or meeting–is an opportunity to create value. How you communicate with others is just as important as what you are actually saying. Are you clear, concise, and responsive?  Do you give people space and time to respond? Words carry meaning.  Think carefully about what you are communicating.  The right choice of words at … Read More

Having relevance

painting

Think for a moment about how you connect with another person. Maybe this is a neighbor or a coworker. How exactly do you speak to them or acknowledge them on a daily basis? Do you treat them with respect and are you concerned with their general well-being? What if you treated people online in the same manner? You may find … Read More