Compete or collaborate

network of people

From Walter Kiechel’s The Lords of Strategy: “Once you start from the idea that the unit of competitive advantage is not necessarily the corporation, as conventionally defined … it’s like in biology, going from thinking of competition among animals to thinking of competition among genes. The generation of strategic thinking we’re now entering challenges the earlier ontological assumptions. It says that … Read More

Reframing problems

door frames

In order to reframe my perspective on a problem, I will often ask myself how can I complete the same task with half the amount of resources. This may include cutting the budget or the staff assigned to the project in half or reducing the amount of time that something is due. Imposing extreme constraints on a project can have the … Read More

Words carry meaning


Every interaction with a customer–a text, email, call, or meeting–is an opportunity to create value. How you communicate with others is just as important as what you are actually saying. Are you clear, concise, and responsive?  Do you give people space and time to respond? Words carry meaning.  Think carefully about what you are communicating.  The right choice of words at … Read More