Building trust and taking responsibility

They’ll never go for this idea, I thought.  They are too conservative. They want to keep things the way they are. It’s what’s been working for years.  It can’t hurt to ask.  Sometimes introducing new ideas and expanding a company can feel like being trapped in a box, especially in rigid organizations that have strict hierarchies and require a top-down … Read More

How a Mantra of Service Drives Business Innovation and Growth

Everything I learned about service started with my first job working at a grocery store during summers and holidays while I was in high school. The store’s mantra was providing “fast, friendly service”, and everyone practiced it with enthusiasm. On late shifts, I sometimes had to collect large bags of trash and carry them out to a dumpster. It got … Read More

Cultural evolution

cultural shift

Cultures evolve as people change. Where do we go from here? It depends on what people want. It depends on what society, businesses, and governments want. They each impact the other. A vision of a positive future is a good place to start. Moving a culture from one state of being to a specific desired result requires time, patience and … Read More