Tension

glass curtain wall

Tension is the state of being stretched.  It can be caused by a force that either pulls or pushes another object, person, or situation.  Tension can be found in relationships between people, businesses, and groups of people.  In the natural world, it can be found on the surface of water as it resists an external force. Within a network of people, … Read More

Your stories

Closeup view of tree

A reputation can take years to build but can crumble in a moment.  Every interaction with a customer–past, present, or future–needs to be made with the same level of effort. How you interact with people is part of the service that you provide.  It helps define the customer experience.  Are you accommodating, entertaining, or informative?  Are you consistent with the … Read More

Your structure

steel framework of a bullding

I once had an office that overlooked the construction site of a 30-story building.  Over a period of 18 months, I watched the clearing of the site; the excavation to the bedrock; the pouring of the foundation; and the assembly of the steel structure.  Eventually, the building was clad in glass and was either transparent or reflective depending on how … Read More