Be accessible and responsive.

If someone reaches out to you, then write or call back. Don’t ignore them–even if you don’t want to hear what they have to say. Hearing different perspectives is healthy. You may even find yourself faced with an opportunity. Responding to people’s needs and being accessible is at the heart of being a leader and is the first step in … Read More

Everyday innovation starts inside an organization.

The greatest opportunities for innovation occur within the middle of an organization. Why in the middle? This is the space where leadership meets the people on the front lines of the company and the customer. The connection points on the inside of the business are where the greatest opportunities exist to improve the performance of the business: logistics and financial … Read More