Business needs to be re-conceptualized as building community. Leaders within this social system serve as facilitators to manage the interactions between the constituent parts. In order to work effectively as a community, people need space, a sense they are contributing, and the capacity to relate to others. Inflexibility can disable an organization.
People want to belong and be a part of something larger than themselves. Creating community is the secret for achieving lasting value. How do you include people?
What if someone does not want to be part of a community? A person may be friendly and sociable, but they appear to not be interested in developing deeper relationships with the members of the group. I have found it helpful at these points to simply go silent, listen, and seek understanding.