Successful organizations are tuned into their customers.

The form or shape of an organization matters because it communicates to employees and customers how it functions. It defines who makes the decisions, how work is accomplished, and how employees are assigned tasks. As a result, people will have a sense of the overall structure of a company and how they relate to it. They will understand not only … Read More

Resource allocation is about making effective choices.

Photo by PepeLaguarda/iStock / Getty Images As a road cyclist, I’ve ridden in a wide variety of conditions over the years: hot, humid weather, below freezing, during rain, and while snowing.  I have spent time riding on endless flat roads, up and down rolling hills, and climbing up and then descending mountains on winding roads. The rides get interesting when the … Read More