People can be attracted to what’s shiny and new. Perhaps it’s just human nature that people like to have the latest new tool, resource, or staff. It can be invigorating to have what no else has. I find it difficult to keep up with what I should be using next and tend to stick with what works. Sometimes this means … Read More
Not all problems can be solved with blunt force. A softer approach enables you to be more nuanced in your solution. It involves becoming deeply familiar with your customer. Reaching understanding takes time and patience. Rushing into new initiatives is a great way to kick start an effort, but can be ineffective for longer-term growth and client satisfaction.