Here are thoughts that I’ve assembled for a talk that I’m preparing on creating impact with design: Treat everyone as a customer and with respect. Manners are important. Seek to help others even if you don’t have a clear cut solution ready to provide. This may open up new opportunities. Ask for forgiveness, not for permission. Don’t let processes slow … Read More
Good design takes time. It also requires a level of discipline, patience, and rigor to do it right. Trying to short-circuit or hack the design process doesn’t help anyone. The field of design is undergoing a transformation and it will be interesting to see how this plays out over the next decade. Design thinking has made an incredible impact on … Read More
Where will new sources of innovation come from in the future? Successful organizations will innovate from within. Scaling up design to effect systemic change is the new challenge.