Words carry meaning

scrabble

Every interaction with a customer–a text, email, call, or meeting–is an opportunity to create value. How you communicate with others is just as important as what you are actually saying. Are you clear, concise, and responsive?  Do you give people space and time to respond? Words carry meaning.  Think carefully about what you are communicating.  The right choice of words at … Read More

What’s next?

sunrise

Is it possible to opt out of participating in a recession or economic downturn? Taking a long view and committing to a core set of values can help you avoid calamity.  As does being open to new ideas that can help your company develop new products or services. Once a company starts to slide it can become more difficult to … Read More

Continual change

iceberg

Leading, aligning, and creating. Consuming, following, and using. How do you see yourself and what you do day to day? A shift is underway and it can be defined by people taking responsibility, being accountable, and actively creating one’s future. It’s not enough to be solely an observer anymore. There’s too much at stake. The drive to create comes from … Read More